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PRIVACY POLICY

Privacy Policy – Fish Dundee

1. Introduction

Fish Dundee Boat Hire (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

2. Information We Collect

We may collect the following types of personal information:

  • Full name, address, phone number, and email address.

  • Payment details (e.g. credit card information, when processing bookings).

  • Identification details (e.g. driver’s licence, boating licence).

  • Booking history and rental details.

  • Any correspondence you have with us (e.g. emails, messages).

3. How We Use Your Information

We use your information for the following purposes:

  • To process and manage your boat hire booking.

  • To verify eligibility (e.g. age, boating licence requirements).

  • To process payments, including security bond collection and refunds.

  • To contact you regarding your booking or in the event of changes/cancellations.

  • To meet safety, insurance, and legal compliance requirements.

  • For internal record keeping and improving our services.

4. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Payment details are processed securely, and sensitive information is only accessed by authorised staff.

5. Sharing of Information

We do not sell or rent your personal information. We may share your information only when:

  • Required by law, regulation, or legal process.

  • With insurers or authorities in the event of an accident or claim.

  • With service providers who help us operate (e.g. payment processors), under confidentiality obligations.

6. Storage and Retention

We will keep your information only for as long as necessary to provide our services, meet legal obligations, and resolve disputes. After this, it will be securely deleted or destroyed.

7. Access and Correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate or outdated. To do so, please contact us using the details below.

8. Marketing

We may occasionally use your contact details to send you information about our services, promotions, or special offers. You may opt out at any time by contacting us or using the unsubscribe option in emails.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

10. Contact Us

For questions, requests, or complaints regarding your privacy, please contact:

Fish Dundee Boat Hire
Dundee Beach, NT, Australia
📞 0411 417 364
✉️ info@fishdundee.com.au